We are combining the best of human and machine intelligence to accelerate the discovery of advanced medicines.

At LabGenius, headquartered in London, our mission is to accelerate the discovery of next-generation therapeutic antibodies. To do this, we’re pioneering the development of a smart robotic platform that’s capable of designing, conducting and, critically, learning from its own experiments.

We believe this approach will radically improve the drug discovery process, making the generation of advanced antibody therapeutics faster.

LabGenius’ highly multidisciplinary team brings together the very best minds from the fields of data science, robotic automation, protein engineering, and synthetic biology.

The Senior IT Engineer is responsible for maintaining the company's IT infrastructure, providing technical support to employees, and ensuring the smooth operation of all IT-related activities. This includes troubleshooting hardware and software issues, using coding skills, managing network and server systems, and supporting the implementation of new technologies. The ideal candidate should have strong problem-solving skills, a customer-service-oriented mindset, and the ability to work in a fast-paced environment.

This is an onsite position with the requirement to be in the office 5 days a week.

What you’ll do in this role

Technical Support:

• Provide first-line and second-line support to employees for hardware, software, and network-related issues.
• Troubleshoot and resolve IT issues promptly.
• Document and track all support requests and resolutions in the IT helpdesk system.
• Assist our automation team with coding related issues.

Hardware & Software Maintenance:

• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
• Install, configure, and update software applications and operating systems.
• Configure policies and configuration profiles in Jamf using Shell script where required.
• Perform regular system maintenance and updates to ensure optimal performance.

Network & Server Management:

• Assist in the administration and maintenance of the company’s network infrastructure, including switches, routers, firewalls, and wireless networks.
• Support the management and maintenance of servers, including monitoring, backups, and disaster recovery plans.
• Ensure the security of the network by monitoring security measures.

User Training & Documentation:

• Provide training to employees on the use of IT systems and best practices.
• Create and maintain documentation for IT procedures, user guides, and troubleshooting guides.

Asset Management:

• Maintain an inventory of all IT equipment and software licences.
• Coordinate with vendors for the purchase, repair, and maintenance of IT equipment.

Project Support:

• Assist in the planning and implementation of IT projects, including system upgrades, network expansions, and software deployments.
• Collaborate with other IT team members to ensure projects are completed on time and within budget.

Compliance & Security:

• Ensure compliance with company IT policies and procedures.
• Assist in the implementation of IT policies and procedures.

What we’re looking for

• Minimum of 5 years in an IT support role, ideally in a Biotech or Healthcare environment.
• A degree in Information Technology, Computer Science, or a related field is preferred.
• ITIL foundation level is a plus.
• Coding skills are a must (Python, Shell and Ruby).
• Proficiency in Windows and MacOS operating systems and Google Workspace essential.
• Experience with Meraki network infrastructure is a plus.
• Basic knowledge of Windows Active Directory management, including Group Policy.
• Knowledge of cybersecurity principles and best practices.
• Understanding of cloud services (e.g., AWS, GCP) is also an advantage.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to delivering high-quality service.
• Strong organisational skills and attention to detail.

Working Conditions:

• This role may require occasional after-hours work for system maintenance or emergency support.
• The position involves physical activity, such as lifting and moving IT equipment.

What you’ll receive from us

Aside from being part of our brilliant, purpose-driven team, you’ll also enjoy:

Financial 💸

• A generous stock option plan
• 3x Salary Life Insurance with YuLife
• Health Shield Cash Back Plan on day-to-day health expenses
• 5% pension, with an additional top up on tax savings from us
• Free Will-writing Service

Health 🍏

• Private Medical Insurance, including dental and optical (currently with AXA)
• Discounted gym membership through either AXA or HealthShield
• 24/7 access to GP Services
• Access to the Cycle to Work scheme: to make your commute cheaper, healthier and a whole lot greener
• Easy access to the on-site gym and climbing wall to break a sweat or indulge your inner monkey available at competitive rates

Time-Off ✈️

• 25 days annual leave (plus the bank holidays)
• Up to 20 days paid sick leave (including mental health days - no questions asked)
• 3 days paid emergency leave so it doesn’t eat into your relaxation time
• 1 week paid bereavement leave plus 1 day to attend a funeral
• 1 day paid for moving home

Wellbeing 💛

• Employee Assistance Programme including access to coaching and CBT sessions

Development 📚

• Self-study budget via our learning platform (Levels 1-3). Plus sponsored education opportunities, books, courses and events. We encourage personal development in every form - basically we love learning

Team-building 🤝

• Regular team lunches from Feedr
• A programme of social events both company-wide and within your own teams

Diversity & Inclusion

We believe that diversity makes for innovative, exceptional teams.

We are an equal opportunity employer and do not discriminate based on gender, race, colour, religion or belief, national origin, age, sexual orientation, marital status, disability, or any other protected class.

If you feel you don’t meet every single requirement of this role, we still want to hear from you! We encourage you to apply. Have a discussion with us about the role or others that we may have at LabGenius either now or in the future, together we can build more inclusive workplaces.